Privacy Policy

Introduction

At Intelligent Safe Technologies (IST), we are committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

When you use our services or interact with our website, we may collect the following personal information:

• Full names
• Identification documents
• Private and work addresses
• Job title
• Biometric information (such as fingerprints)
• Personal security questions and answers
• Email addresses
• Phone numbers
• Registration numbers or identity numbers
• Employment status
• Bank details (for customers and service providers)

Why We Collect Your Information

We collect and process your personal information to:

• Provide you with access to our security services and smart safe technology
• Communicate with you about our services
• Process transactions and payments
• Provide customer support
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Enable security clearance access where applicable

How We Protect Your Information

Your personal information is stored securely and protected through:

• Access control measures
• Data encryption and transmission controls
• Organizational security policies and procedures
• Staff awareness and training programs
• Regular security assessments

We ensure that your information is only used for the purposes for which it was collected.

International Data Transfers

Your personal information may be transmitted to our suppliers in other countries or stored on data servers hosted outside South Africa. While these locations may not have the same data protection laws as South Africa, we take steps to ensure our service providers implement reasonable security measures to protect your data.

Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw consent at any time
• Object to the processing of your information
• Request deletion of your information (subject to legal requirements)

Data Retention

Personal information collected will be retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Information will be destroyed when:

• You cease to be a client of IST
• An employee ceases to be employed by our client (for employee data)
• Legal retention periods expire

Your Consent

By using our services or providing us with your personal information, you consent to the collection and processing of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting our Information Officer.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to access or correct your personal information, please contact:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new effective date.

Additional Information

For detailed information about how to request access to your records, fees applicable, and our full compliance framework, please refer to our POPIA Manual.

For guidance on your rights under POPIA and PAIA, visit the South African Human Rights Commission at www.sahrc.org.za.